DobroDesk Help Center
Migrate from Intercom
Bring Intercom conversations and business context into DobroDesk in stages.
What you'll achieve
Your team keeps useful customer history and starts new work in DobroDesk.
Before you start
- Create or connect your DobroDesk support mailbox.
- In Intercom Developer Hub create a private app for the source workspace.
- Open Configure > Authentication and copy its access token.
- Confirm whether your Intercom data region is United States, Europe or Australia.
Connect and analyze Intercom
Open Admin > Data > Migration and choose Intercom.
Select the destination mailbox and history range.
Enter the access token and choose the data region.
Select Connect and analyze Intercom.
Review detected teams, attributes, statuses and warnings.
Test then move your data
Map Intercom teams to DobroDesk Inboxes.
Keep knowledge articles and macros selected if you want review drafts. Macro access depends on the token.
Run a test with 10 conversations.
Check customer identity, message order, attachments and assignment context.
Run the historical import then run the final sync at cutover.
Review reconciliation and finish the migration.