Customer support inbox
Assign each support@ message, keep internal notes on it and see what still needs an answer.
Read use caseSupport, billing and operations
Run every support queue with an owner.
Support, billing and operations use the same conversation record. Every case keeps its owner, SLA, customer history and AI policy.
Different queues. Same operating model.
One coherent answer, even when several teams contribute.
AI handles lookup. Money, access and uncertainty stay with an owner.
Billing and invoice questions
Keep receipts, VAT questions, payment confirmations and address corrections with a visible owner.
Read use caseOperations and backoffice email
Route requests to the right person without losing the customer history in forwarded copies.
Read use caseOrder and receipt follow-up
See the previous request and answer from the same conversation instead of starting from zero.
One conversation survives every handoff.
Support, billing and operations can change the owner or Inbox without copying the thread or losing the customer's history.
Start with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.