DobroDesk Help Center
What do you need help with?
Set up support email, add the website widget, move from another help desk and ground AI in knowledge your team trusts.
Set up email
Connect Gmail, Outlook or your own support domain to one Inbox.
Move to DobroDesk
Bring over customer context and conversations without interrupting support.
Set up AI support
Ground drafts in approved knowledge and keep sensitive replies with people.
Set up the website widget
Configure, install, test and troubleshoot customer support on your website.
- Configure AI replies for the website widget
- Set up the DobroDesk website widget
- Find or regenerate a widget Integration ID
- Understand live chat and the offline contact form
- Send files and screenshots in the website widget
- Add the website widget without editing code
- Add allowed domains for the website widget
- Route website widget conversations to an Inbox
- Configure widget identity, routing and availability
- Test the website widget before launch
- Initialize the DobroDesk widget programmatically
- Use English or Ukrainian in the DobroDesk website widget
- Configure CSP for the DobroDesk website widget
- Troubleshoot the DobroDesk website widget
Run support
Publish customer answers, automate intake and measure service quality.
- Publish a customer Help Center
- View and reply to support conversations
- Create intake automation rules
- Set teammate availability and workload
- Route and assign conversations
- Move or reassign a conversation
- Set SLA policies and business hours
- Recover conversations from an unresponsive teammate
- Manage teammate roles and Inbox access
- Measure CSAT and teammate performance
- Manage teammate notifications