DobroDesk Help Center
Migrate from Freshdesk
Connect Freshdesk, test the mapping then move historical and recent changes.
What you'll achieve
Customers, companies and complete support conversations appear in DobroDesk.
Before you start
- Create or connect every DobroDesk mailbox your team will use after cutover.
- In Freshdesk select your profile picture > Profile Settings > View API key and complete the verification.
- Copy your Freshdesk domain and API key.
- Choose a quiet cutover window for the final sync.
Connect and analyze Freshdesk
Open Admin > Data > Migration and choose Freshdesk.
Select the destination mailbox and history range.
Enter your Freshdesk domain and API key.
Select Connect and analyze Freshdesk.
Review detected support emails, products, groups, fields, statuses and warnings.
Test then move your data
Map each Freshdesk support email, product and group to a DobroDesk Inbox and reply mailbox.
Keep knowledge articles and canned responses selected if you want review drafts.
Run a test with 10 conversations then verify the Inbox, reply mailbox and message order.
Start the historical import when the mapping looks right.
Run the final sync immediately before moving new support email to DobroDesk.
Review reconciliation then finish the migration.