Security for support operations
Control access, AI and every customer-visible action.
Give teammates separate accounts, scope access by role and keep AI evidence and human handoffs visible.
Trust baseline
The controls a support team needs from day one.
Each teammate uses a separate account with role and Inbox access.
Assignments, replies and AI decisions remain visible in the conversation history.
Customer messages and support context are not used to train AI models.
Billing, privacy, security and uncertain cases stay with a person.
AI handling
AI policy stays visible before a reply is sent.
Customer messages, support context, drafts and outputs are not used to train AI models. Approved sources, reply policy and answer tests define where AI may act.
- Review the source passage behind an AI answer.
- Test answers before enabling them for customers.
- Route billing, security, privacy and low-confidence cases to a person.
Start with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.