Inbox with real ownership
Route every conversation to an Inbox with an owner and SLA.
Product map
Run support from Inbox to AI control.
Own the conversation, ground the draft and measure what happens next.
Website chat and Help Center
Let customers ask from your site or find an approved answer before they write.
Customer and company context
Keep identity, company, notes and history beside the active conversation.
AI drafts with visible evidence
Review the sources and risk behind every prepared draft.
Scoped knowledge and AI policy
Scope sources and test answers before expanding autonomy.
Analytics for support and AI
Compare response time and SLA with AI outcomes and handoffs.
AI workflow
Inspect the draft, the source and the stop condition.
The agent sees what AI used and why a risky request stayed human before anything is sent.
Evaluate the workflow
Open a real case. Follow every decision.
Move from queue pressure to the conversation that needs a decision.
See ownership, SLA, customer context and approved evidence together.
Test AI policy and measure handoffs before enabling automation.
Start with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.