Feature
Shared inbox workspace for support teams
Give every support email an owner, SLA, private notes and complete customer history without changing the address customers already use.
In the workflow
What changes once the work is visible.
Connect the support address customers already know. Every new message enters an Inbox and stays one conversation with its owner, SLA, private notes and customer history.
Unassigned and at-risk work stays visible. When another teammate steps in, they can see the decisions already made and reply without forwarding the thread or rebuilding context.
Try it with real work
Three checks to run during evaluation.
Open an unassigned conversation and assign it without leaving the Inbox.
Add a private note and confirm it never appears in the customer reply.
Reopen a follow-up and verify the previous owner, SLA and timeline are intact.
Related pages
Explore a connected workflow.
Feature
AI drafts and summaries with human review nearby
Summarize long conversations and prepare grounded replies while the source evidence, risk checks and send decision stay with your team.
Open pageFeature
Knowledge lookup inside the support workflow
Scope approved knowledge to each Inbox, retrieve it inside the conversation and test the answer before AI can use it with customers.
Open pageStart with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.