Feature
Knowledge lookup inside the support workflow
Scope approved knowledge to each Inbox, retrieve it inside the conversation and test the answer before AI can use it with customers.
In the workflow
What changes once the work is visible.
Publish only the sources that are ready for customer support, then scope them to the relevant Inbox. Draft imports and unreviewed material remain unavailable to AI.
During a conversation, DobroDesk retrieves the matching passage and keeps it beside the proposed reply. Answer tests expose missing evidence before the policy is expanded.
Try it with real work
Three checks to run during evaluation.
Publish one source and confirm a draft source remains unavailable.
Limit a source to one Inbox and verify another Inbox cannot retrieve it.
Run an answer test with a missing fact and confirm DobroDesk asks for a handoff.
Related pages
Explore a connected workflow.
Feature
Shared inbox workspace for support teams
Give every support email an owner, SLA, private notes and complete customer history without changing the address customers already use.
Open pageFeature
AI drafts and summaries with human review nearby
Summarize long conversations and prepare grounded replies while the source evidence, risk checks and send decision stay with your team.
Open pageStart with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.