Feature
AI drafts and summaries with human review nearby
Summarize long conversations and prepare grounded replies while the source evidence, risk checks and send decision stay with your team.
In the workflow
What changes once the work is visible.
DobroDesk summarizes the current request, retrieves approved knowledge for the Inbox and prepares a reply beside the original conversation. The agent does not have to reconstruct the case in another tool.
Before Send, the team can inspect the supporting passage, edit the draft or hand the case to a person. Billing, privacy, security and low-confidence requests never rely on fluent wording alone.
Try it with real work
Three checks to run during evaluation.
Open a long conversation and check whether the summary preserves the unresolved request.
Open the source passage behind a draft before approving the answer.
Test a billing or low-confidence request and confirm it hands off instead of sending.
Related pages
Explore a connected workflow.
Feature
Shared inbox workspace for support teams
Give every support email an owner, SLA, private notes and complete customer history without changing the address customers already use.
Open pageFeature
Knowledge lookup inside the support workflow
Scope approved knowledge to each Inbox, retrieve it inside the conversation and test the answer before AI can use it with customers.
Open pageStart with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.