Inbox with real ownership
Route every conversation to an Inbox with an owner and SLA.
Pay for conversations, not seats
AI handles repeat support. Your team handles the exceptions.
Email, chat, Knowledge, SLAs and analytics in one desk. AI answers from approved sources and hands off anything risky or uncertain.
- Approved knowledge only
- Unlimited teammates
- Human handoff built in
Connect once
Keep the address customers already know.
Gmail, Outlook, your support domain and website chat enter one Inbox. AI handles repeat questions; a teammate owns everything else.
Gmail
Outlook
Website chat
DobroDesk
Shared Inbox
AI answered
Needs a person
Inside DobroDesk
Follow one conversation from queue to outcome.
Open each view to see who owns the work, what AI was allowed to use and whether the customer got a fast resolution.
Work at risk
Unassigned work, SLA risk and Needs human point to the conversations that need action now.
Controlled AI
Know why AI answered. Know when it stopped.
DobroDesk retrieves approved sources, shows the evidence and follows your policy. Billing, security, privacy and low-confidence questions go to a person.
- Review the source passage behind an AI answer.
- Test answers before enabling them for customers.
- Route billing, security, privacy and low-confidence cases to a person.
Built in
The tools small support teams usually buy separately.
Shared inbox, website chat, Knowledge, SLAs, AI control and analytics come with one support desk.
Website chat and Help Center
Let customers ask from your site or find an approved answer before they write.
Customer and company context
Keep identity, company, notes and history beside the active conversation.
AI drafts with visible evidence
Review the sources and risk behind every prepared draft.
Scoped knowledge and AI policy
Scope sources and test answers before expanding autonomy.
Analytics for support and AI
Compare response time and SLA with AI outcomes and handoffs.
Why DobroDesk
More control than a mailbox. Less overhead than legacy ticketing.
Shared mailbox
- Team access
- Shared password
- Visible owner
- Manual
- SLA visibility
- Manual follow-up
- Private notes
- Side channel
- AI evidence
- None
- AI risk gates
- None
Traditional help desk
- Team access
- Separate accounts
- Visible owner
- Available
- SLA visibility
- Configurable
- Private notes
- Available
- AI evidence
- Depends on setup
- AI risk gates
- Extra configuration
DobroDesk
- Team access
- Separate accounts
- Visible owner
- On the conversation
- SLA visibility
- At-risk work surfaced
- Private notes
- In the timeline
- AI evidence
- Sources and risk shown
- AI risk gates
- Built into policy
Monthly minimum
$19/month
Includes 100 accepted support conversations.
Above the allowance
$11
Per additional 100 accepted support conversations.
Start with one inbox
Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.