DobroDesk Help Center
Manage teammate notifications
Choose when DobroDesk alerts you about assignments, AI handoffs and SLA risk.
What you'll achieve
The right teammate sees urgent work without notifying the whole workspace.
Know who gets notified
- An assigned conversation alerts its assignee.
- An unassigned conversation alerts eligible members of its Inbox.
- AI approval, handoff and failure alerts follow the same ownership rules.
- Owner and Admin roles are not notified only because of their role.
- Viewer accounts never receive actionable support alerts.
Owner and Admin manage the workspace. Agent access comes from Inbox and team membership. Viewer is read-only.
Choose your alerts
Open Admin > Inbox > Notifications.
Choose which events appear immediately in the bell menu.
Choose which events can also reach your workspace account email.
Set an email delay from 1 to 15 minutes and save.
DobroDesk cancels a pending email when you open its in-app alert during the delay.
Keep the bell menu focused
Use Clear all to remove every bell-menu alert and completed background operation.
Active imports stay visible until they finish or are cancelled.
Clearing an alert removes it from your bell menu. It does not delete the conversation or its audit history.
Understand AI attention alerts
- Needs approval means AI prepared a draft that a teammate must review before sending.
- Needs a teammate means the conversation was handed to manual support.
- AI could not answer means automatic handling stopped and the conversation moved to manual handling.