DobroDesk Help Center
Create intake automation rules
Route email or website topics then set status, AI mode and webhook actions.
What you'll achieve
Matching messages follow one clear intake rule with a visible and auditable result.
Create a focused rule
Open Admin > AI & Automation > Workflows.
Enter a clear rule name and optionally choose an email or website channel.
Add a subject phrase, message phrase or customer email domain only when needed.
Choose an Inbox, AI reply mode, conversation status or HTTPS webhook action.
Set the priority and select Add rule.
Connect a signed webhook
Webhook delivery runs in the background and retries temporary failures. DobroDesk signs the exact request body with HMAC SHA-256 in X-DobroDesk-Signature.
Add a public HTTPS endpoint to the rule and save it.
Select Rotate secret and copy the new signing secret when it appears.
Store the secret in your receiver and verify every request signature before processing it.
The signing secret is shown only once. Rotating it immediately invalidates the previous secret.
Understand rule order
DobroDesk evaluates enabled rules from the lowest priority number upward and applies the first match. A rule can keep default routing while changing AI review or keep inherited AI behavior while changing the Inbox.
Sensitive AI cases stay human-reviewed even when a rule selects automatic mode.