DobroDesk Help Center
Import recent Gmail or Outlook history
Optionally bring recent threads into DobroDesk when you connect a Gmail or Outlook mailbox.
About 2 minutes to startUpdated
What you'll achieve
Your team starts with recent customer context instead of an empty Inbox.
Choose whether to import history
History import is optional. During Gmail or Outlook setup enable Import recent email history only when your team needs earlier conversations in DobroDesk.
Enable Import recent email history.
Choose a range. The default is the last 7 days.
Choose the destination mailbox if your workspace has more than one.
Finish connecting Gmail or Outlook.
How threads are imported
- Each matching thread is imported from its first message, including sent replies available in Gmail or Outlook.
- Imported conversations are historical context and do not count toward usage.
- A conversation starts counting only after the customer continues it in DobroDesk.
- The import never sends messages and never runs workflows or AI replies.
Follow the background import
You can leave the setup page while the import runs. Open operation notifications to see progress, cancel an active import or retry a failed one.