Use case
Customer support inbox with shared ownership
Run support@ as one visible queue with clear ownership, internal collaboration and AI help for repeat questions in one conversation.
In the workflow
What changes once the work is visible.
Customer email lands in one Inbox instead of being forwarded between personal accounts. Unassigned work, waiting customers and SLA risk remain visible to everyone who can act.
The owner replies from the same conversation where the team sees private notes, customer history and any AI-prepared answer. A teammate can take over without asking the customer to repeat the issue.
Try it with real work
Three checks to run during evaluation.
Route a new support@ message to the intended Inbox.
Assign it, leave a private note and reply from one timeline.
Filter for unassigned or at-risk work without changing the open conversation.
Related pages
Explore a connected workflow.
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Billing and invoice questions by email
Keep invoices, VAT requests and payment questions with a visible owner while AI handles lookup and a person controls the final answer.
Open pageUse case
Operations email with clearer ownership
Turn operations email into assigned work with visible status, full request history and fewer manual trackers across support, finance and backoffice.
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Move support without rebuilding your whole operation.
Connect the address customers already use. Keep email, website conversations, ownership and AI answers in one workspace.